Shipping & Returns

Shipping Policy

Just. Mi is responsible for all cost of shipment. If there is visible damage that has occurred before the delivery is received, the product can be complained about. In such cases, email info@justmi.co.uk. If it turns out that the product is damaged, the consumer will be reimbursed for shipping costs and will be sent a new similar product.

All prints are sent unframed in a secure tube. 

Return & Exchange Policy

The right of withdrawal is valid for 14 days from the time you received the item. You have of course the right to open the package to take a closer look at the product. The item returned must be unused, in complete original packaging and in undamaged condition. Always contact us at customer@justmi.co.uk before you return an item, and you will receive information about the return address. When returning an item, you are responsible for the return cost. Refund of the order amount or cancellation of issued invoice shall be made by Just.Mi Justyna Mikusz LTD within 30 days from the date on which the returned item is received.

Right of withdrawal does not apply in case

The customer has purchased a limited Print that is numbered. If the Customer has purchased a Custom Product or a Product with a significant custom, such as a Limited Print, the Customer is not eligible for the Just.Mi Right of Withdrawal. A Product developed in accordance with the Customer's specifications is exempt from the consumer's right to cancel the purchase.

If there is visible damage that has occurred before the delivery is received, the product can be complained about. In such cases, email info@justmi.co.uk. If it turns out that the product is damaged, the consumer will be reimbursed for shipping costs and will be sent a new similar product.